Returns & Exchanges Policy
US Returns will be accepted within 30 days of the date an order was delivered. All return requests must be processed and approved using the link above. Please contact us for jewelry and international returns.
Exchanges are always free of charge. Returns are always free if you opt to refund as store credit. Returns are subject to a $12.50 shipping and handling fee when using a USPS prepaid shipping label provided by Pax Philomena. Please note, returns for orders processed on Facebook and Instagram are not eligible to use a prepaid label from Pax Philomena.
Returns are free if you choose to ship the order yourself. If you opt to use your own label, please be sure to share a copy of your postmark date, shipping label, and tracking number to firstname.lastname@example.org. We cannot issue refunds for returns that are sent to the incorrect address, have no record of delivery, or are returned outside of the policy window. Shipping address:
Returns using USPS
Pax Philomena C/O Customer Service
PO Box 9980
Phoenix, AZ 85068-9980
Returns using FedEx or UPS
Pax Philomena C/O Customer Service
9635 North 7th Street #9980
Phoenix, AZ 85020
Products must be in their original condition with tags attached, and your return or exchange must be accompanied by your original receipt and/or packing slip. We cannot honor returns for refund or exchange without their respective original receipt.
Pax Philomena is not responsible for any lost, stolen, or damaged packages even if the shipping carrier shows proof of delivery. If you wish to arrange for a signature or to add insurance to your return, please opt to use your own label.
If a product is deemed unfit for return, a PAX PHILOMENA team member will notify the customer via email that the return has been rejected. If the customer wants the item back, there will be a $12.50 shipping fee. We will allow 14 days for a reply.
Begin a Return/Exchange
Click here to start a return or exchange for US orders. Please allow 2-3 business days for your return request to be processed. Once processed, you will receive a confirmation email along with a prepaid USPS label (unless you opt to use your own label). Please allow up to 14 days after your return is received for our team to process refunds. You will receive an email confirmation once your refund has been processed.
Buy One Get One (BOGO) Discounts
Buy One Get One (BOGO) discounts will be void upon returns. Returns will be refunded using the original payment method. Shipping charges will not be refunded. Please allow up to two weeks for returns to be processed and your refund to be issued.
Return Policy Abuse
Please note, Pax Philomena reserves the right to reject any returns that are deemed an abuse of our return policy, i.e. excessive returns.
Jewelry is eligible for return within 14 days of when the order is received. If you wish to return or exchange your item, please email us at email@example.com.
Final Sale and Store Credit
Items marked as “final sale” are not eligible for return or exchange. Items marked “store credit” are only eligible to be exchanged or returned for store credit.
If you are not located in the United States, please contact us to arrange your return. International customers are responsible for all return shipping and handling costs.
For any questions regarding this policy, please contact us at firstname.lastname@example.org or by phone at (602) 848-2096.